Nigeria NCC Enforces Telecom Service

The Nigeria — Nigerian Communications Commission (NCC) has acknowledged widespread public frustration over poor telecommunications services in Nigeria, including dropped calls and slow internet speeds. In response, the NCC has intensified its oversight of Mobile Network Operators, Internet Service Providers, and Tower Companies. Telecom operators invested over N2.13 trillion in network infrastructure and upgrades in 2025, with Tower Companies adding N373.8 billion. These investments led to the addition and upgrade of over 2,800 telecom sites, with commitments for 12,000 more in 2026, including 730 new 5G sites across 27 states. Despite these efforts, service challenges persist due to factors like vandalism and fibre cuts. The NCC is collaborating with the Nigeria — Office of the National Security Adviser to protect infrastructure and has mandated operators to notify consumers of outages. Enforcement of the updated Quality of Service Regulations 2024 began in November 2025, with sanctions and compensation measures for non-compliance. The NCC, supported by the Minister of Communications, Innovation and Digital Economy, Bosun Tijani, expects measurable improvements from the industry.