Delhi-NCR Patient Navigation Crisis Study

A new study, the India Patient Navigation and Confusion Index (IPNCI) 2026, revealed a significant 'patient confusion crisis' in the India — Delhi-NCR region of India>>>. The study, conducted by Pacific OneHealth Hospital>>> in association with the Indian Medical Academy for Preventive Health>>> (IMAPH), surveyed 1,000 people across India — Delhi>>>, India — Noida>>>, India — Gurgaon>>>, India — Faridabad>>>, and India — Ghaziabad>>>. It found that nearly 80% of patients turn to Alphabet Inc.>>> or social media after doctor visits because they leave consultations with unanswered questions. Key findings include 73.8% of patients feeling rushed during consultations, 70% not receiving clear guidance on next steps, and 78% experiencing difficulties coordinating care. The region scored 68.5 on the IPNCI, indicating 'High Confusion, Low Navigation'. Experts like Mohsin Wali>>> and Saket Bansal>>> emphasize that the challenge is now about navigation, not just access, and that patients are bypassing secondary care, leading to overcrowding and higher costs at tertiary hospitals. The report calls for better doctor-patient communication, stronger referral systems, and dedicated patient guidance services.