Andrew MacDonald & Uber

Andrew MacDonald: Andrew MacDonald>>>, Uber>>>'s chief operating officer, expressed concerns about the lack of clear connection between increased AI usage and better customer outcomes, highlighting the struggle to quantify AI's ROI.

Uber: Uber>>> exhausted its entire 2026 AI budget by April due to heavy adoption of AI coding products, with its COO questioning the value generated, reflecting the challenges of justifying AI costs.

Andrew MacDonald: Andrew MacDonald, Uber's Chief Operating Officer, noted that productivity gains from AI are not matching the company's spending on AI tokens, providing context to Uber's broader efficiency considerations.

Uber: Uber is cutting 23% of jobs in its People and Places division to simplify its team structure and trim costs, which is a targeted effort to improve efficiency. Its shares pared early losses following the news.

Andrew MacDonald: Andrew MacDonald, COO of Uber, commented on the need to discuss AI token consumption costs versus headcount, reflecting corporate concerns about AI spending.

Uber: Uber has reportedly burned through its annual AI budget quickly without seeing direct translation into useful customer features, highlighting challenges in AI ROI.