Cognizant Research: Custom AI Solutions Preferred
Analysis based on 14 articles · First reported Mar 10, 2026 · Last updated Mar 10, 2026
The research from Cognizant indicates a strong market preference for custom AI solutions and IT services firms, suggesting a positive outlook for companies like Cognizant that position themselves as 'AI Builders'. This could lead to increased investment in tailored AI development and services, impacting the competitive landscape for technology and consulting firms.
Cognizant released new research on March 10, 2026, indicating that companies adopting AI overwhelmingly prefer IT services firms, specifically 'AI Builder' firms, for designing and building custom, full-stack AI solutions. The study, based on 600 AI decision-makers and 38 senior executives, found that custom solutions and flexible engagement models are prioritized over pricing and time to value. Enterprises reject generic AI solutions due to lack of industry expertise and integration issues. Key challenges in AI adoption include regulatory concerns, demonstrating ROI, and unclear AI strategy. Cognizant's CEO, Ravi Kumar S., and Chief AI Officer, Babak Hodjat, emphasized the need for purpose-built AI and comprehensive engineering support. The research highlights a shift from AI experimentation to partnering with firms capable of integrating and operating AI systems at scale, benefiting IT services firms like Cognizant.
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